Ernesta reviews

4.7
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340 reviews
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Rug is lovely took a long time to get

The rug is lovely but the promised time of delivery was much longer. The freight service took weeks longer than expected and this is not clearly defined in any language. I guess I should have called customer service to ask how long delivery would be and if there was any way to expedite. We missed the holiday dead...
January 18, 2025
Lolly M.
1 post
Site Review
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Great service from start to

Great service from start to finish
January 18, 2025
Deborah B.
1 post
Site Review
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Beautiful rug

Love the rug! And love the feature of the attached rug pad.
January 18, 2025
Vanessa M.
1 post
Site Review
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Shipped on time and looks

Shipped on time and looks beautiful
January 17, 2025
Wendy L.
1 post
Site Review
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good

good
January 17, 2025
Michelle W.
1 post
Site Review
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Stair Runner Installation

We visited the new Greenwich store shortly after it opened. Staff was friendly but still working kinks out and hadn’t partnered with any local installers so I did the stair runner installation myself which was not too bad. I used pads on the treads and tack strips because I thought the low-pile nature of the rug m...
January 17, 2025
Owen D.
1 post
Site Review
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Appreciated the great updates on

Appreciated the great updates on our order status and we love our new rug!
January 16, 2025
Patti D.
1 post
Site Review
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Splurged on this rug specifically

Splurged on this rug specifically as it says it is pet-friendly. I rolled out the rug and noticed many loose threads/the weave was not tight at all. My dog immediately picked up on all the loose threads, and undid the weave in 3 sections in about 10 minutes. NOT pet-friendly, not worth the cost.
January 16, 2025
Emma L.
1 post
Site Review
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Great service!

Amazing Thank you
January 15, 2025
Ernesta response
Hello Kimberly! We're thrilled to hear you had a great experience with our service! Thank you for your kind words. We look forward to serving you again in the future!
Kimberly C.
1 post
Site Review
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Great quality! Love it!

Great quality! Love it!
January 15, 2025
Ernesta response
Hello David! Thank you for the positive feedback. We're so glad you love it!
David R.
1 post
Site Review